Tuesday, February 1, 2011

Choosing The Right Fulfilment Services Company Is Essential For Your Business

By Sue Mitchell


For any company, specifically those who sell actual products online, choosing the right fulfilment services company is essential. It can spell the difference between a 50% hike in your revenue and a 50% fall. Your choice will also dictate how many clients you keep and how many new ones you're able to tap into.

The first thing to do when you're scouring for companies that offer fulfillment services is its ability to handle large volumes. The amount of charge is that you need to handle every day? Do you have large or small enough container to meet your needs? If it is comparatively low rates compared to the opposition? By no means rush into selecting a fulfillment services company. No substance how well you know the company must forever have the option to choose any other company.

The next thing you want to find out is the cut off period of the fulfillment services company you're taking a look at. This will be in sync together with your own operating hours. Or else, your 1-day shipment promise could turn in to a two-day shipment setup. This can have an effect on the number of customers.

The credibility of your fulfillment services company is also something you should look into. All fulfillment services companies have made errors at least once or twice in their operating history, but if these errors occur more than 5% of the time, you might want to think twice about contracting them to do the job for you. After all, you don't want to have the wrong goods delivered to the wrong people. Aside from the dissatisfaction of your clients, you'll also be facing major revenue losses.

Next, look at the rate scheme of your fulfillment services company. Do they charge according to a specific weight range per parcel, or would they charge you a fixed rate per transaction? Look at the weight ranges too because if you're selling products that don't weight a lot, this scheme might be more profitable for you compared to the per transaction set-up.

Also look at how accessible the fulfillment services company is. Do they offer a support team and a parcel tracker? If they have customer support services, are these open for 24 hours and not just during office hours? The rates of your current shipping company may be low, but can they help you monitor your shipments? These are some things to consider before choosing a contract fulfilment company.




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