Tuesday, December 3, 2013

Not All Glitters Are Gold In After Hours Call Center

By Tiffany Gill


Words it is, all glitters are gold. Well, not at all times specially when these after hours call center spilled the real world that they have gotten themselves into. Sure they have the salaries that are way beyond the average. However, the pressure and the stress is tenfold bigger. Thus, makes it only fair that they deserve everything they need so take up with the stress that have brought them down

All of these people will be spending their working hours that range from eight to nine hours. And they will do their work by talking to complete strangers who got issues with their bills, computers, or whichever. Some of them are nice while most of them will pour all their frustration over the agents.

One trouble of the agents is they are bound to sell especially when they were assigned in the sales account. They are to explain the items and they will be needing to reach their quotas. Otherwise, they will be terminated. They have to do it everyday and they have to maintain their record so to keep their employment.

It has been told that the agents usually get a disease in their gall bladder. All for the reason that they are chasing after the quota to receive the incentives. And because of that, they will be incessantly taking calls and answering different inquiries of people. Thus, will cause them to skip peeing that will affect their gall bladder a great deal.

The stress is always there especially when you belonged in team where the team leader keeps on pressuring you. With that, you certainly are going to keep up and to stop yourself from lowering your metrics. Or you might be terminated from the company for good, and be bereaved from employment.

However, if there are some who can make it, it is because they were able to handle the pressure and stress of too well. They were able to handle the rants and see that as another thing they have grown accustomed with. Thus, let them enjoy the work that they are currently under contract with.

One thing that is noticed in them is they were able to cope up with the difficulties. They have taken calls with smile flashed on their face. They have helped every customer that have given them a ring. And if there is a certain someone that is ranting, they just do not give it a damn.

They pissed the professional and friendly attitude that have made the customer like them even more. They were able to rapport with the customers over the phone and reeling off her concerns. And because of that, they are able to surpass the challenge that was bombarded in front of them.

These after hours call center is excellent in listening and communicating skills. After all, it is their job and no one who can not speak up is allowed to enter this area. So if you think that you can handle the stress and the pressure, you can now apply for a position and see how their world goes.




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